c9399 Terms and Conditions

1. General Introduction

c9399 (hereinafter referred to as "we", "our", or "the platform") is an online casino and sports betting service provider. This terms and conditions document defines the legal framework that applies to the relationship with users ("you" or "user") of the c9399 website (c9399.cam) and all associated services.

In addition to these terms, our Privacy Policy and Responsible Gaming policy also apply. All of the above documents together form the complete agreement.

c9399 reserves the right to modify these terms, in part or in full, at any time, with or without prior notice. Continued use of the platform after any changes will be considered as your acceptance of the revised terms.

2. Eligibility and Registration

2.1 Age Requirement

To open an account on c9399, the user must be at least 21 years of age or older. Participation by any minor is strictly prohibited. c9399 may at any time request a government-issued ID or relevant documents to verify age.

2.2 One Account Policy

Each user may register only one account. Opening multiple accounts from the same person, the same device, the same IP address, or the same household is not permitted. If duplicate accounts are identified, they will be closed and bonuses may be cancelled.

2.3 Providing Accurate Information at Registration

Providing accurate and truthful information when opening an account is mandatory. Providing false or misleading information may result in account closure and cancellation of deposited funds. If your information changes, please notify us promptly via live chat.

3. Account Management

3.1 Protecting Your Login Details

It is your responsibility to keep your account username and password completely confidential. No third party may be given access to your account. If your login details are lost or you suspect unauthorized access, notify our support team immediately.

You are responsible for all activity conducted using your login details. c9399 is not liable for losses resulting from unauthorized access, unless it is proven that the incident occurred due to a fault in our system.

3.2 KYC Verification

To ensure a secure service, c9399 may conduct identity verification at any time. The following documents may be requested during this process:

• National ID (NID) or a copy of your passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

Withdrawal processing may be suspended until verification is complete. c9399 reserves the right to close an account if the user does not cooperate in providing the required documents.

4. Deposits and Withdrawals

4.1 Payment Methods

c9399 currently supports the following payment methods:

4.2 Deposit Conditions

• Funds must be deposited only from your own registered payment account.
• Deposits from third-party accounts or anonymous sources are strictly prohibited.
• The minimum deposit amount is ৳300 for each payment method.
• Deposits are generally credited to your account instantly; if there is a delay, please contact us via live chat.

4.3 Withdrawal Conditions

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made through the same method used for the deposit.
• Large withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may be restricted if any active bonus wagering conditions have not been met.

5. Bonuses and Promotions

5.1 Welcome Bonus

First-time depositors at c9399 are eligible to receive a 100% first-deposit bonus up to ৳10,000. For example, depositing ৳5,000 will add an extra ৳5,000 bonus, giving a total of ৳10,000 to play with.

5.2 Wagering Requirements

The wagering requirement applicable to the welcome bonus is 10 times (10x), applied to the combined total of the deposit and bonus amounts. That means ৳5,000 deposit + ৳5,000 bonus = ৳10,000 × 10 = ৳100,000 must be wagered before withdrawal.

• The time limit for meeting the wagering requirements is stated in the details of each promotion.
• Some games may contribute at different rates toward the wagering calculation — see the promotions page for details.
• It may not be possible to add another bonus while one bonus is already active.
• Bonus funds are tracked separately from the account balance.

5.3 VIP Program and Cashback

The c9399 VIP program has 4 tiers, and weekly cashback benefits are provided at each tier:

5.4 Bonus Abuse

Any misuse of the bonus system, such as arbitrage betting, bonus hunting, or attempting to gain an advantage through any manipulation, gives c9399 the right to suspend the account and cancel all bonuses and related winnings.

6. Gameplay Rules

6.1 General Gaming Conditions

All games available on the c9399 platform are operated by third-party game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt. The rules specific to each game can be viewed when the game is launched.

• All games run on Random Number Generator (RNG) technology, which ensures fair and unbiased results.
• If the internet connection is lost, the result of any ongoing game is saved on the server and can be viewed after reconnecting.
• If a game is cancelled due to a technical issue, the bet amount will be refunded.
• In the event of a dispute over a game result, the game log will be considered final.

6.2 Sports Betting

For betting on various sports events including cricket (BPL, IPL, T20 World Cup, ICC tournaments) and football (FIFA events):

• If an event is cancelled or postponed, the bet amount will be refunded, unless an alternative settlement rule applies.
• If odds change, the odds at the time the bet was accepted will apply.
• In the case of a push bet, the original stake is returned.

7. Code of Conduct

All users of c9399 are required to strictly comply with the following:

• No fraudulent activity may be conducted on the platform.
• Using software, bots, or automated tools to attempt to influence game results is prohibited.
• Abusive, harassing, or discriminatory behavior via live chat or any other communication channel is prohibited.
• Attempting to gain unauthorized access to another user's account or attempting to breach the security of the platform is strictly prohibited.
• Operating multiple accounts from the same device or network is prohibited.

If any of the above rules are violated, c9399 reserves the right to permanently close the account and forfeit all deposited and won funds.

8. Privacy and Security

c9399 places the highest priority on protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

Details about how the information we collect is used and stored are available on our Privacy Policy page. The privacy policy is an integral part of these terms.

• Personal information is not sold to third parties.
• Payment information is stored in encrypted form and is used only for processing transactions.
• Information may be shared with authorities where there is a legal obligation to do so.

9. Responsible Gaming

c9399 supports responsible gaming and places the highest importance on the mental and financial well-being of all users. We encourage users to play consciously and for entertainment purposes.

Gaming is for entertainment only — not as a solution to financial problems. If any user feels that gaming is having a negative impact on their life, please visit our Responsible Gaming page. There you will find information on self-exclusion, setting deposit limits, and support services.

10. Account Suspension & Closure

10.1 Rights of c9399

c9399 may suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Engaging in fraudulent or suspicious activity.
• Involvement in money laundering or illegal activities.
• Providing false identity or information.
• Operating multiple accounts.
• Failure to cooperate with KYC verification.

10.2 User Rights

You may request to close your account at any time by contacting us via live chat. Before the account is closed, all applicable bonus conditions must be met, and any withdrawable balance will be paid out through the normal process.

11. Limitation of Liability

c9399 and its associated parties are not liable for:

• Losses caused by technical issues, server downtime, or internet disconnection.
• Losses resulting from the user's own negligence or breach of terms.
• Issues arising from errors on the part of third-party game providers.
• Losses resulting from unauthorized third-party access to an account.
• Service interruptions due to legal restrictions, government prohibitions, or unforeseen circumstances.

In any situation, the total liability of c9399 shall not exceed the total amount deposited by the user in the most recent 30 days.

12. Changes to Terms & Conditions

c9399 reserves the right to modify, amend, or add new clauses to these terms and conditions at any time. For significant changes, we will:

• Publish a notice on the website.
• Attempt to send a notification to the registered email address.
• Update the "Last Updated" date on the terms and conditions page.

Continued use of the platform after any changes will be considered your acceptance of the revised terms and conditions. We recommend reviewing this page regularly.

13. Contact & Dispute Resolution

13.1 Support

If you have any questions about these terms and conditions or need clarification on any matter, contact us via our 24/7 live chat support or by email at: [email protected]

13.2 Dispute Resolution Process

For any dispute or complaint, please follow the steps below:

1. First, raise the matter directly via live chat.
2. If unresolved, send the details in writing to [email protected]
3. Our team will generally respond within business days.
4. The decision of c9399 will be considered final, unless determined otherwise through a valid legal process.