For ages 21+

c9399's commitment to responsible gaming

c9399 believes that enjoyable gaming should always be safe and mindful. Use deposit limits, self-exclusion, and time-out features to keep your gaming experience safe.

Time-Out Deposit Limit

Why is responsible gaming important?

Online gaming can be a great source of entertainment, but it is always important to enjoy it in a controlled and mindful way. The c9399 platform consistently ensures that our players game in a healthy and responsible manner.

Responsible gaming means staying aware of your budget and time. Gambling should never be considered a source of income — it is entertainment only. If you ever feel that gaming is going beyond your control, you should seek help right away.

At c9399 we provide various protective tools to help you keep your gaming experience safe. From setting deposit limits to full self-exclusion — all features are in your own hands.

Only individuals aged 21 or above may create an account and play at c9399. Keeping minors away from gaming is our responsibility.

Remember:

Gambling is for entertainment — not income. Never bet more than you can afford to lose.

  • Always set a fixed budget before you play
  • Do not try to chase losses
  • Take regular breaks and spend time on other activities
  • Be honest with family and friends
  • If you have a problem, seek help immediately
  • Never play when stressed or under the influence of alcohol

Our protective tools

The following features are available directly from your account on the c9399 platform for responsible gaming.

Deposit Limit

Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour wait, while lowering it is instant.

Loss Limit

Set a cap on how much you can lose within a given period. Once you reach this limit, the system will automatically prevent you from placing further bets. This is an effective way to reduce financial loss.

Time-Out Break

You can temporarily suspend your account for 1 to 30 days. During this time, logging in will not be possible. To resume, the specified period must fully expire — there is no option to cancel midway.

Self-Exclusion

If you feel gaming is going beyond your control, you can take a permanent self-exclusion from 6 months to 5 years. During this period the account will be completely inactive and cannot be reactivated.

Reality Check

At set intervals, a pop-up message will remind you how long you have been playing. This helps you stay aware and avoid spending too much time on gaming.

24/7 Support

The c9399 support team is always by your side in Bengali. Whether it is a gaming issue or personal stress — reach out via live chat. We will help you make the right decision.

21+ Age Restriction

For ages 21 and above only

The minimum age to create an account and play at c9399 is 21. We verify age at registration, and accounts belonging to minors are closed immediately. If you have children or teenagers at home, keep your account details out of their reach.

Our steps to protect minors

  • Age and identity verification is mandatory at registration
  • Withdrawals are completely blocked until verification is complete
  • Suspicious accounts are automatically flagged for review
  • Contact support to report underage users

Advice for parents

  • Use parental control software on your devices
  • Keep your c9399 account password and login details out of reach of children
  • Monitor your child's internet usage
  • Have open conversations with your family about gaming

Signs of problematic gambling

If any of the following signs appear in yourself or someone you know, it is important to seek help. These are common indicators of problematic gambling.

  • Repeatedly increasing bets to try to recover lost money
  • Hiding the amount you gamble from family or friends
  • Being unable to stop gambling or repeatedly failing to do so
  • Neglecting work or studies because of gambling
  • Taking loans or using family funds to gamble
  • Feeling anxious or irritable when unable to gamble
  • Deterioration in sleep, eating, or health due to gambling

Get help now

If any of the above signs appear in you or someone you know, do not delay — contact c9399 support. Our team will assist you with complete confidentiality.

You can activate self-exclusion or time-out on your account right away. This is for your own wellbeing.

Support email: [email protected]
Live chat: available 24/7 in Bengali

How to activate self-exclusion?

You can activate self-exclusion or time-out on your account in just a few simple steps.

1

Log in to your account

Log in to your account at c9399 and go to the account settings menu.

2

Select responsible gaming

Find the "Responsible Gaming" option in the settings menu.

3

Choose a feature and duration

Select time-out or self-exclusion — whichever you need — and choose your preferred duration.

4

Confirm

Confirm your decision. It will take effect immediately and you will receive a confirmation.

If you have any trouble activating these features from your account, contact our support directly via live chat or email — we will do it on your behalf.

Deposit limits and financial control

At c9399 the minimum deposit is ৳300 and the minimum withdrawal is ৳1,000. We support payments via bKash, Nagad, Rocket, and Upay. Withdrawals are typically processed within 1 hour.

To maintain financial control, we recommend setting a daily deposit limit. This keeps your total spending in check by the end of the month and reduces the risk of financial loss.

Never take out loans or use your family's savings for gaming. Only play with money you can afford to spare.

৳300
Minimum deposit
৳1,000
Minimum withdrawal
1 hour
Withdrawal time
24/7
Support service

The principles of responsible gaming

Fair and transparent play

c9399 ensures fair play. The outcome of every game is determined by a random number generator — there is no manipulation. Your information is secured with SSL encryption.

Data protection

Your personal and financial information is fully protected. We never share your data with third parties. You can learn more about our privacy policy.

Commitment to support

Our support team is always by your side for any issue. Speak to us honestly about responsible gaming — we do not judge, we help.

Questions and answers about responsible gaming

No, activating self-exclusion keeps your account balance safe. However, withdrawals will not be possible during the exclusion period. Once the period ends, you can withdraw your funds as normal.

Lowering a deposit limit takes effect immediately. Increasing a limit, however, requires a 24-hour waiting period. This is intentional so you have time to reconsider the decision.

Time-out is a short-term break — from 1 to 30 days. Once the period ends, your account is reactivated automatically. Self-exclusion is a long-term solution — from 6 months to 5 years — and cannot be cancelled before the period expires.

Start by speaking to them with empathy and encourage them to seek professional help. You can also contact c9399 support — we can take the necessary steps regarding the account in question.

Yes, completely free. Deposit limits, time-out, loss limits, and self-exclusion — all features are available on your account at no cost. This is part of our commitment to our players.

No. When the self-exclusion period ends, you will need to actively submit a request to reactivate your account. This is kept as a deliberate, conscious decision.

Play safely and enjoy

Enjoy gaming responsibly at c9399. Have fun with our casino, cricket betting, and slot games — always within your limits. If you have more questions, check our FAQ.

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